Visit luxe-live.com and click Sign Up. Enter your display name, a unique username, email, and password. You can also sign up with Apple or Google. Account creation may be disabled during maintenance windows.
Yes. Go to your profile → Edit Profile and update your username. Username changes are free and take effect immediately. Usernames must be unique across the platform and may only contain letters, numbers, and underscores.
Go to your profile page and tap your avatar. You can upload a JPEG or PNG up to 5 MB. On mobile, you can also take a photo directly from your camera. Profile photos are stored securely on our servers.
The blue checkmark indicates a verified account. Verification is granted at our discretion to notable creators, public figures, and official brand accounts. Platform accounts (like @luxe-live) are permanently verified and appear first in discover and live listings.
On the sign-in page, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder. If you still can't access your account, contact support.
To request account deletion, submit a support ticket with the subject "Account Deletion Request." We will process your request within 30 days in accordance with our privacy policy. Note: any unused Luxe Gold balance is non-refundable upon deletion.
🪙 Luxe Gold & Emeralds
On the web, click your Luxe Gold balance in the left sidebar to open the Store. On mobile, tap the Store icon in the bottom navigation bar. Select a package, enter your card details in the secure Stripe checkout, and your gold is added instantly. Available packages range from 100 to 3,000 Luxe Gold.
Luxe Gold is the currency you purchase and use to send gifts to creators. Emeralds are what creators earn when they receive gifts — they appear on profiles and leaderboards and can be exchanged for real money payouts. You cannot buy Emeralds directly.
While watching a live stream, tap the 🎁 gift icon at the bottom of the screen. Browse available gifts, select one, and confirm. The gift cost is deducted from your Luxe Gold balance and the creator receives the equivalent in Emeralds. A visual animation plays on screen when the gift is sent.
Go to your Profile → Store → Request Payout. Enter the number of Emeralds you want to exchange. The conversion rate and minimum payout amount are set by Luxe Live administrators. Payouts are processed within 3–7 business days. You'll need a valid payment method on file (Stripe, bank transfer, or other method as configured).
All Luxe Gold purchases are final and non-refundable, except in cases of verified payment processing errors. If you believe a charge was made in error, contact support within 7 days of the transaction with your order details.
🎥 Going Live
Check the following:
Browser (desktop): Make sure your browser has camera permission. In Chrome/Edge/Firefox, click the lock icon in the address bar and allow Camera and Microphone.
iOS: Settings → Privacy → Camera → enable for Safari or your browser.
Android: Settings → Apps → Browser → Permissions → allow Camera and Microphone.
Close other apps that may be using the camera (Zoom, FaceTime, etc.).
Try refreshing the page or restarting your browser.
Battles can only happen during an active live stream. The broadcaster taps Challenge, selects an opponent, and sets a topic and duration. During the battle, viewers send gifts to their favourite side. The side with the most Emeralds gifted at the end wins. Scores are displayed in bold in real time on the stream.
Tap the Manage button (purple shield icon) in your live controls. You'll see a list of current viewers. From here you can kick a viewer, grant them stream moderator privileges, or both. Stream moderators can kick users and end your stream on your behalf.
Tapping End Stream stops the broadcast immediately. Viewers are shown a "stream ended" message. Your stream session data (view count, gifts received, battle results) is saved to your profile. There is no replay functionality — live streams are not recorded.
💳 Payments & Billing
Payment failures are usually caused by incorrect card details, an expired card, or your bank declining the transaction. Try: (1) double-checking your card number, expiry, and CVC; (2) using a different payment method; (3) contacting your bank to allow the charge. If you're still having trouble, contact support with the error message you received.
Yes. Luxe Live uses Stripe for all payment processing. We never store your card number, CVC, or full card details on our servers. All transactions are encrypted using TLS/SSL. Stripe is PCI DSS Level 1 certified — the highest standard in the payments industry.
Payout requests are reviewed within 1–3 business days and transferred within 3–7 business days after approval. The status of your request is visible in your profile under Payout History. If your payout is marked "rejected," you'll receive a reason and can resubmit.
🛡️ Safety & Reporting
On any post, tap the ⋯ (three-dot) menu → Report Post. During a live stream, tap the Report button in the top bar. Select a reason (spam, inappropriate content, harassment, hate speech, violence, etc.) and optionally add details. Reports go directly to our moderation team.
Visit the user's profile page and tap the ⋯ menu → Block. Blocked users cannot view your profile, send you messages, or see your posts in their feed. Blocking is private — the blocked user is not notified.
If you believe your account was banned in error, submit a support ticket with the subject "Account Ban Appeal" and include your username and any relevant context. We review all appeals within 5 business days. Note: accounts banned for severe violations (CSAM, threats, fraud) are not eligible for appeal.
The following content is strictly prohibited: nudity or sexual content involving minors, graphic violence, content that promotes self-harm, hate speech targeting protected groups, spam, impersonation, and fraud. Full details are in our Terms of Service. Violations may result in content removal, suspension, or permanent ban.